Terms & Conditions of Use

As a material inducement for the services to be rendered by Candover Pharmacy, I do hereby acknowledge and agree that:
1. I am above the age of eighteen (18) years, and have entered into a contract with Candover Pharmacy of my own free will, and that I did not act under duress or undue influence.
2. I understand that I am seeking a medical consultation via the Internet, and understand fully the importance of the medical questionnaire that I will be/have been required to fill in, and that the dispensing doctor will not have the opportunity to physically examine me, and will rely fully on the said medical questionnaire.
3. I confirm that the medical questionnaire contains my full and honest medical history, and that I have answered the questions truthfully, openly and honestly, and to the best of my knowledge.
4. I am aware that my medical questionnaire will be reviewed by a Candover Pharmacy appointed Doctor (herein after called the 'dispensing Doctor'), who is registered and licensed to practice medicine General Medical Council in the United Kingdom, but who may not be licensed to practice medicine in my own country.
5. I acknowledge that the dispensing Doctor may, upon examining my medical questionnaire, prescribe medication.
6. I acknowledge and confirm that that medication shall be for my exclusive personal use, and that I shall use it as directed. I shall not pass it on to other persons, or be party to reselling the medication.
7. I have undergone a physical examination by a Doctor licensed to practice medicine in my country (herein after called the 'Primary Doctor') and that the Primary Doctor has diagnosed a certain medical condition which I shall specifically disclose on my medical questionnaire. Therefore I am utilising the services of Candover Pharmacy to obtain medication for the identified medical condition and not for a medical condition which has not previously been diagnosed as a result of a physical examination by a Doctor licensed to practice medicine in my country.
8. I confirm that I will use the medication prescribed by the dispensing Doctor only after consultation with my Primary Doctor and that should the Primary Doctor recommend that I discontinue the treatment, or alter it, or in any way supplement or reduce it, my Primary Doctor's advice regarding the prescribed medication shall take precedence over that of the dispensing Doctor.
9. I accept that the online medical consultation shall be deemed to have been carried out in the dispensing Doctor's country of residence/professional practice.
10. I, however, accept that if any importation of medical treatment/prescription drugs into my country of residence should be necessary, this shall be deemed to be for the purposes of continuing the course of treatment commenced in the dispensing Doctor's country only.
11. I hereby accept again that the dispensing Doctor shall rely only upon my medical questionnaire. I confirm, regarding my medical questionnaire that:
a. I have answered all questions truthfully and honestly and to the best of my knowledge.
b. I understand that any misrepresentation or non-disclosure on my part may affect the decision of the dispensing Doctor, and have not committed either in my medical questionnaire.
c. It will not be a stand in for a full physical examination, which the dispensing Doctor shall not be able to carry out.
d. I have undergone a full physical examination by my Primary Doctor in order to be able to fully and honestly complete the medical questionnaire.
12. Therefore, I hereby agree to indemnify and hold harmless the directors, shareholders and employees of Candover Pharmacy, , the dispensing Doctor and any pharmacy and/or pharmacist who may hereafter fill the prescription (Dispensing Pharmacy) against any and all liability arising from any condition that I might suffer following medication prescribed by the dispensing Doctor based upon his/her reliance on my medical questionnaire.
13. I further warrant that I have checked to ensure that the importation of prescription drugs into my country of residence does not violate the laws of my country or any country at which I may accept delivery of medication prescribed for me by the dispensing Doctor.
14. I accept that Candover Pharmacy is not practising medicine in any capacity.
15. I understand that the dispensing Doctor is not an employee of Candover Pharmacy, and that, therefore, no vicarious inability shall attach to Candover Pharmacy for any acts or omissions of the dispensing Doctor.
16. I understand that in using the facilities of Candover Pharmacy the contents of my medical questionnaire, including my medical history becomes the property of the dispensing Doctor and of Candover Pharmacy. I also acknowledge that Candover Pharmacy has the right to store this information, place it at the continuing disposal of the dispensing Doctor, any other persons involved in my treatment, and to continue to copy, retain and use the said information and records relating to me.
17. I agree that any and all disputes, controversies and claims arising out of or relating to this use of the services provided herein, or concerning the respective rights or obligations of the parties, shall be settled and determined by arbitration with the Commercial Panel of the United Kingdom Arbitration Association in accordance with the United Kingdom Arbitration Act 1996.. All Arbitration claims shall be filed with the United Kingdom Arbitration Association. Claims covered by this agreement to arbitrate include, without limitation, tort claims and claims for violation of any country or other governmental law, statute, regulation or ordinance. In preparation for the arbitration hearing, each party may utilize all methods and scope of discovery authorized by the United Kingdom Rules of Civil Procedure. The arbitration award shall be final and binding upon the parties and a judgment may be entered upon it in accordance with applicable law in any court having jurisdiction thereof pursuant to the United Kingdom Arbitration Act 1996.
18. Regarding my treatment, received through Candover Pharmacy , I confirm that;
a. I shall seek information from my Primary Pharmacist and/or Primary Doctor regarding the risks, benefits, and possible side effects of any medication prescribed by the dispensing Doctor.
b. I will use such medication under the strict supervision of my Primary Doctor, whose advice shall take precedence over that of, and shall not be supplanted by that of, the dispensing Doctor.
c. I undertake to make contact promptly with my Primary Doctor or any medical practitioner for any necessary emergency intervention should a complication arise following my use of the prescribed medication.
d. I appreciate that there are always attendant risks to the use of any medication. I hereby indemnify Candover Pharmacy and/or the dispensing Doctor from liability if any severe or other side effects should result from my use of the prescribed medication. I personally accept all risks involved in taking the prescribed medication.
e. I appreciate that no health professional may guarantee that the medication prescribed shall have the desired effects or will provide the results I seek.
f. Further regarding my use of the web sites affiliated to Candover Pharmacy , I have used and shall always use these facilities for the purpose only of seeking medical treatment, not for stockpiling drugs to an already adequate supply.
g. I understand and agree that: Candover Pharmacy shall not be liable for any acts or omissions of its contracting dispensing Doctors, the dispensing Pharmacy and of my Primary Doctor in advising me or communicating with me with regard to the prescribed medication.
h. The liability if any, of Candover Pharmacy shall extend only up to such amount as may represent the purchase price of any medication and products concerned in any relevant transaction.
19. I agree to release Candover Pharmacy , its employees, agents, principals, corporate affiliates and all related parties from any liability arising from my consumption of prescribed medications and for medical, physical or behavioural and other effects of any medication that I may take as a result of my seeking a consultation via the Internet.
20. I agree that if any court should find any part or provision of this agreement to be void or unenforceable, the void or unenforceable part of the agreement shall be excised from the whole agreement, the remainder of which I accept shall remain binding on me, and of full force and effect.
What information are you collecting and how are you collecting it?
Every computer connected to the Internet is given a domain name and a set of numbers, that serve as that computer's "Internet Protocol" or IP address. When a visitor requests a page from any Web site within the Candover Pharmacy Network, our Web servers automatically recognize that visitor's domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site.
Our Web servers also collect information about the type of Internet browser you are using, operating system, as well as which of Candover Pharmacy's Web pages you have accessed. This information is used to help our team develop Web sites to display properly for the majority of our visitors.
Our Web servers do not automatically record e-mail addresses of the visitors.

Does Candover Pharmacy use cookies?
Yes, Candover Pharmacy uses cookies. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer's hard drive. Cookies are often used to provide you with a customized experience. At no time is any personal information stored within one of our cookies.
Accepting cookies through your browser is a personal choice. You can still enjoy Candover Pharmacy's Web sites if you choose not to accept cookies.

What information do you collect when I complete the "Contact Us" form?
Any information supplied through our contact forms is used to aid our business to respond to your request and provide you with the necessary information.
Your email address may be entered to receive Candover Pharmacy's electronic newsletter. You can un-subscribe to this Newsletter at anytime.

Will you disclose the information you collect to outside third parties?
Candover Pharmacy will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
Candover Pharmacy will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  1. Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on Candover Pharmacy,
  2. Protect and defend the rights or property of the Candover Pharmacy Network of sites and related properties, or visitors to the Candover Pharmacy Network of sites and related properties,
  3. Identify persons who may be violating the law, the rights of third parties, or otherwise misusing the Candover Pharmacy Network or its related properties,

What safeguards are in place?
Candover Pharmacy is obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of Candover Pharmacy's commitment to protect the personal information it holds.

What else should I know about my privacy when online?
The Candover Pharmacy Network contains many hyperlinks to third party Web sites. Candover Pharmacy is not responsible for the privacy practices or the content of such third party Web sites or advertisers. Candover Pharmacy does not share any of the individual personal information you provide Candover Pharmacy with the third parties to which Candover Pharmacy links. Please check with those Web sites to determine their privacy policy.

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion lists, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you're online.

Consent To This Agreement
By using the Candover Pharmacy Network, you consent to the collection and use of information by Candover Pharmacy as specified above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Please send any questions about Candover Pharmacy's Privacy Policy to:

email: pharmacist@candoverpharmacy.com


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